Hello there, I'm Toby Dux
Designer
Developer
Engineer
Curious
Architect
Contact Centre Specialist
About Me
More about Toby
I am a creative solutions engineer with over 20 years of applied professional experience. Currently living and working out of Brisbane, Queensland.
My experience ranges from enterprise and government solutions through to rapid growth startups working with global brands including Apple, Google, Tesla, AirBnb, Microsoft, Humana and Blue Shield California.
Have been proud to be awarded patents on some of the more successful concepts. Even more proud still, to help these concepts mature into real products.
over
Years Experience
Skills + Certificates
Cloud Contact Centres
Genesys CTI
Nice CXone
Amazon Connect
Twilio incl. Twilio Flex
WebRTC
Curiosity
Baseline Security Clearance
Automation & Testing
Agile Methodologies
Cyara Guru Trained
Web 1.0, 2.0 and 3.0
.Net (primarily C#)
NodeJS and .Net Core
JavaScript + Typescript
Web Browser Extensions
DBMSs, SQL + NoSQL
AWS and Azure Platforms
Experience
My story so far...
TECHNICAL DESIGN LEAD @ Cyara
CYARA RESEARCH
September 2020 – Today
I am a senior member of a team that reports directly to the Chief Innovation Officer (CInO). I’m tasked primarily with researching new technologies that can be applied to address market problems, customer needs and to improve existing product offerings. This includes creating working prototypes to showcase feasibility. Working closely with product teams and designers to fully understand user behaviours and personas.
SOFTWARE ENGINEER @ Cyara
NEW PRODUCT DEVELOPMENT
December 2013 – September 2020
An early member of the Cyara organisation. Directly involved in new product development which now forms part of the core product offering of Cyara’s enterprise customer experience testing solutions. This often meant working on non-deterministic tasks and creating solutions to problems not known to be solvable.
CTI TECHNICAL EXPERT @ Telstra
CONTACT CENTRE PRACTICE
April 2012 – December 2013
The contact centre practice was formed to provide high levels of expert experience in the Genesys CTI space to external clients. I was fortunate to be a part of the original team transitioning Services Australia (previously Department of Human Services) contact centre technology stack from multiple providers to Genesys under a Telstra managed service.
CTI TECHNICAL EXPERT @ Telstra
BUILD & ASSURANCE TELSTRA EXTERNAL
January 2007 – April 2012
CTI TECHNICAL LEAD @ Telstra
TELSTRA INTERNAL
June 2004 – January 2007
IT SYSTEM SPECIALIST @ Telstra
TELSTRA MOBILES
June 2002 – June 2004
Interested in working on something together ?
I am currently curious to hear from interesting people on innovative thoughts and ideas...