Hello there, I'm Toby Dux

Designer

Developer

Engineer

Architect

Contact Centre Technologist

About Me

More about Toby

I am a creative solutions engineer with over 20 years of applied professional experience. Currently living and working out of Brisbane, Queensland.

My experience ranges from enterprise and government solutions through to rapid growth startups working with global brands including Apple, Google, Tesla, AirBnb, Microsoft, Humana and Blue Shield California.

Have been proud to be awarded patents on some of the more successful concepts.

From

Brisbane, QLD, Australia

The Socials

Experience

My story so far...

DESIGN LEAD @ Cyara

CYARA RESEARCH & DEVELOPMENT

September 2020 – Today

I am a senior member of a team that reports directly to the Chief Innovation Officer. I’m tasked primarily with researching new technologies that can be applied to address market problems, customer needs and to improve existing product offerings. This includes creating working prototypes to showcase feasibility. Working closely with product teams and designers to fully understand user behaviours and personas.


SOFTWARE ENGINEER @ Cyara

NEW PRODUCT DEVELOPMENT

December 2013 – September 2020

An early member of the Cyara organisation. Directly involved in new product development which now forms part of the core product offering of Cyara’s enterprise customer experience testing solutions. This often meant working on non-deterministic tasks and creating solutions to problems not known to be solvable.


CTI TECHNICAL EXPERT @ Telstra

CONTACT CENTRE PRACTICE

April 2012 – December 2013

The contact centre practice was formed to provide high levels of expert experience in the Genesys CTI space to external clients. I was fortunate to be a part of the original team transitioning Services Australia (previously Department of Human Services) contact centre technology stack from multiple providers to Genesys under a Telstra managed service.


CTI TECHNICAL EXPERT @ Telstra

BUILD & ASSURANCE TELSTRA EXTERNAL

January 2007 – April 2012


CTI TECHNICAL LEAD @ Telstra

TELSTRA INTERNAL

June 2004 – January 2007


IT SYSTEM SPECIALIST @ Telstra

TELSTRA MOBILES

June 2002 – June 2004

My Skills + Certificates

Curiosity

Baseline Security Clearance

Automation & Testing

Agile Methodologies incl. SAFe

Cyara Guru Trained

Cloud Contact Centres

Genesys CTI

Amazon Connect

Twilio incl. Twilio Flex

WebRTC

AWS and Azure Platforms

.Net (primarily C#)

Node and .Net Core

JavaScript + Typescript

DBMSs

Document Databases

Download Full Resume

Interested in working on something together ?

I am currently curious to hear from interesting people on innovative thoughts and ideas...

or stalk me